TO PREVENT POSSIBLE ELECTRIC SHOCK, DO NOT ENTER FLOODED AREA. If your building or house or basement is flooding, call 1-888-481-0439 (Water Dept) if water to home needs to be shut off, and
1-800-477-4747 (Detroit Edison) if power needs to be shut off.
If there is no flooding but you turn on a faucet and only a trickle comes out, make sure your main water valve is turned on. If it is, suspect a frozen pipe and try to locate the suspected
frozen area of the water pipe.
Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt more ice
in the pipe.
Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping
pipes with towels soaked in hot water. Do NOT USE A BLOWTORCH, kerosene or propane heater, charcoal stove or other open flame device. Make sure a heating pad, hair dryer or other electrical
devices do not come into contact with water because you could be electrocuted.
Never try to thaw a pipe with a torch or other open flame. Water damage is preferable to burning down your house. You may be able to thaw a frozen pipe with the warm air from a hair dryer.
Start by warming the pipe as close to the faucet as possible, working toward the coldest section of pipe.
Apply heat until full water pressure is restored.
If you are unable to locate the frozen area, if the frozen area is not accessible or if you cannot thaw the pipe, call a licensed plumber.
Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may also freeze.
Open cabinet doors to allow heat to get to un-insulated pipes under sinks and appliances near exterior walls.
Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but
you can prevent a much more costly repair job if pipes freeze and burst.
If You're Away
Set the thermostat in your house no lower than 60oF.
Ask a friend or neighbor to check your house daily to make sure it's warm enough to prevent freezing.
Shut off and drain the water system. Be aware that if you have a fire protection sprinkler system in your house, it will be deactivated when you shut off the water.